Warranty Information

New Device Warranty

All new devices purchased from GenR are covered by a 12-month warranty from the date of purchase. This warranty covers manufacturing defects and hardware failures under normal use conditions.

For Apple products, manufacturer warranty may apply directly through Apple. GenR provides additional support and warranty facilitation at no extra cost.

What's Covered

• Manufacturing defects
• Hardware failures under normal use
• Battery defects (not normal degradation)
• Screen defects not caused by physical damage
• Charging port failures not caused by misuse

What's Not Covered

• Physical damage (drops, cracks, dents)
• Water or liquid damage
• Damage caused by unauthorized repairs or modifications
• Normal wear and tear (scratches, battery degradation)
• Theft or loss
• Software issues or data loss

Pre-Owned Device Warranty

Pre-owned devices sold by GenR come with a 90-day limited warranty covering hardware defects that were not disclosed at the time of sale. All pre-owned devices are tested and graded before listing.

Repair Warranty

All repair services carried out by GenR technicians are backed by a 90-day parts and labour warranty. If the same issue recurs within this period due to faulty parts or workmanship, we will rectify it at no additional cost.

This warranty does not cover new damage, liquid damage, or issues unrelated to the original repair.

How to Make a Warranty Claim

1. Contact us at hello@genrtt.com or call +1 868 235-4367
2. Provide your proof of purchase or job reference number
3. Bring the device to our store at UWI, St. Augustine
4. Our technicians will assess and process your claim within 2–3 business days