Refund Policy

1. Overview

At GenR, we want you to shop with confidence. This Refund Policy explains when you may be eligible for a refund, exchange, or store credit, and how to request one. By making a purchase, you agree to the terms below.

2. New Products

New products may be returned within 7 days of purchase, provided they are in their original, unopened condition with all packaging, accessories, and documentation intact.

• Refunds for eligible new products are issued to the original payment method.
• Shipping charges are non-refundable unless the return is due to an error on our part.
• Opened or used new products are not eligible for a refund unless there is a verified defect covered under warranty.

3. Pre-Owned Products

Pre-owned devices are sold as-is and are not eligible for returns unless there is a verified defect covered under the warranty provided at the time of purchase. Any defect claim must be reported within the warranty period.

4. Pre-Orders & Deposits

Pre-order deposits are fully refundable until the item arrives in stock and the balance is requested. Once the balance has been paid and the item collected, the pre-order is treated as a completed purchase and the standard return terms apply.

5. Repair Services

• A non-refundable assessment fee is charged at drop-off for all repair bookings.
• The assessment fee is applied toward the total repair cost if you proceed with the repair.
• Repairs are non-refundable once the repair has been completed and the device collected.
• If you decline a repair after diagnosis, only the assessment fee is retained.

6. Trade-Ins

Trade-in values are estimates only and are subject to final in-store inspection. Once a trade-in is completed and credit is issued, it cannot be reversed. Trade-in credit is issued as store credit unless otherwise stated.

7. How to Request a Refund

To request a refund or exchange, please contact us at hello@genrtt.com or visit us in store with your order reference and proof of purchase. Approved refunds are typically processed within 5–7 business days to the original payment method.

8. Non-Refundable Items

• Gift cards and store credit top-ups.
• Assessment fees for repairs where diagnosis was completed.
• Items returned outside the eligible return window.
• Products damaged through misuse, unauthorized modification, or normal wear and tear.

9. Contact

For any questions about refunds or exchanges, contact us at hello@genrtt.com.