Privacy Policy

1. Information We Collect

When you use GenR's services — whether purchasing a device, booking a repair, or submitting a trade-in request — we may collect the following information:

• Full name, email address, and phone number
• Delivery or billing address
• Device information (brand, model, condition)
• Payment details (processed securely via third-party providers)
• Communication history with our support team

2. How We Use Your Information

We use the information collected to:

• Process orders and repair bookings
• Send order confirmations and repair status updates
• Respond to customer inquiries and support requests
• Improve our services and user experience
• Comply with legal obligations

We do not sell, rent, or trade your personal information to third parties.

3. Data Storage & Security

Your data is stored securely using industry-standard encryption. We take reasonable precautions to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is 100% secure.

4. Cookies

Our website may use cookies to enhance your browsing experience, remember preferences, and analyze traffic. You can disable cookies through your browser settings, though some features of the site may not function properly as a result.

5. Third-Party Services

We may use trusted third-party services (such as payment processors and email platforms) to operate our business. These parties have access only to the information necessary to perform their functions and are obligated to maintain confidentiality.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data held by us. To exercise these rights, please contact us at hello@genrtt.com.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our services after any changes constitutes acceptance of the revised policy.

8. Contact

For any privacy-related questions, please contact us at hello@genrtt.com or visit us at University of the West Indies, St. Augustine.